Evobet Casino - Player lost a part of his winnings.

During an in game session my balance  suddenly dropped from 175 (aprox) to 45 euro.

Out of nowhere the balance was just removed.

However even weirded, my balance states a total of 35, 44euro in bonus and NEGATIVE 9 euro in cash. I've asked chat how this could be and they would investigate. After several days still no answer, i send an email that took 7 days to get an answer for, only to admit something was wrong (after I had to send screenshots,?) , but if it would be OK if they would give me 35,00 in bonus instead? (SERIOUS??)

I said no and that i wanted my balance back. 

Now anther week and a half went by and still no answerrs, chat is almost never available and tonight i finally got a rep on the chat. The answer was pretty simple from his side: "the department is not available today, TRY again tomorrow".

This was my first (and last) ever deposit at this casino.

They seem to lack any communication, have no idea what is wrong, remove balance from account and hope that players accept a little refund in stead.

Scam casino for sure

Dear Jordy,

Thank you for contacting Casino Guru and letting us help you with your issue. I understand your frustration. Did you play with a bonus and if so, which bonus was it? Is it possible for you to view the game history in your account? 

Best regards,

Peter

Dear Jordy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.