Home Complaints Eurobets Casino - Player’s withdrawal has been delayed.

Eurobets Casino - Player’s withdrawal has been delayed.

Amount: $250

Eurobets Casino
Questionable reputation
Submitted: 13 Jan 2022
Case opened Current status

Waiting for casino to reply

3d 5h 6m 0s

Case summary

3 days ago

The player from the US has had a pending withdrawal for a year.

Public
2 weeks ago

Been waiting well over a year for two withdrawals.

I won on a no deposit bonus and the casino asked for a verification deposit,which I have made and won on that also.

They have not paid either withdrawal and keep saying it will be in my account in two to three days.

Public
2 weeks ago

Dear lsamp730,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Have you received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Public
2 weeks ago

Hello, thanks for your help.

I can confirm I have passed KYC verification and No, I have never received a withdrawal from them.

The only responses I have received was in chat that it will be processed in two to three days.They told me that at least 5 times.

I get no response to my emails.

Public
1 week ago

Thank you very much lsamp730 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
1 week ago

Hello lsamp730,


I have reviewed your case and will contact the casino to see if I can help.


I would like to invite Eurobets Casino to join the conversation and help resolve this complaint.

Can you please provide any update regarding the delayed payment?

Private
1 week ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
3 days ago

Hello lsamp730,


Thank you for the additional information.

So far there has been no response from the casino so I will attempt to contact them once more.


We would like to ask Eurobets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Eurobets Casino has 3d 5h 6m 0s to reply