EuroBets Casino - Player’s withdrawal has been delayed.

Been waiting well over a year for two withdrawals.

I won on a no deposit bonus and the casino asked for a verification deposit,which I have made and won on that also.

They have not paid either withdrawal and keep saying it will be in my account in two to three days.

Dear lsamp730,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Have you received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Hello, thanks for your help.

I can confirm I have passed KYC verification and No, I have never received a withdrawal from them.

The only responses I have received was in chat that it will be processed in two to three days.They told me that at least 5 times.

I get no response to my emails.

Thank you very much lsamp730 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello lsamp730,

I have reviewed your case and will contact the casino to see if I can help.

I would like to invite Eurobets Casino to join the conversation and help resolve this complaint.

Can you please provide any update regarding the delayed payment?

Hello lsamp730,

Thank you for the additional information.

So far there has been no response from the casino so I will attempt to contact them once more.

We would like to ask Eurobets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear lsamp730,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach. I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could be of more help.

Best regards,

Adam