Eternal Slots Casino - Player’s winnings confiscated for bonus rule violation.

I used a $25 no rules coupon , I wun $700 plus in and wagering 3 times that amount, wen I wanted to withdraw $200 they voided my winnings and said I violated their bonus rule of no blackjack . I played with money I wun not the $25 dollar coupon . They are petty

Dear Rgallo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Eternal Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot or a link to the promotion you activated and played?
• Which rule, in particular, have you breached according to the casino?
• Was the $700 the amount of your balance you achieved immediately after you completed the wagering of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Rgallo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.