Efbet Casino - Player’s account has been closed due to the deposit sent from the 3rd party credit card.

This isn't the first time I've had problems with Efbet. My account has already been closed once, because I deposited from someone else's card, after which it was successfully verified. And so I calmly deposit in the site in question. Until yesterday, however, when I decided to release BGN 80. for withdrawal and to my great surprise after 5 minutes my account was closed. I deposit on the site only with my own funds, the accounts in sril and ipay are also personally mine and also already verified. And most brazenly they sent me an email that once again I deposit with foreign funds, which is completely absurd. Whereupon I wrote them 3 emails, of which I received only one reply, which was pathetic to say the least. In response, they simply copied / pasted the email in question that the mk account was locked due to deposits with foreign funds. So there are no problems when I deposit BGN 50 each. per day, the problem comes when I decide to withdraw. It's a pity, it's not for the 80th BGN, I just wonder what kind of nonsense this is .. I also wanted an explanation of what exactly these foreign funds are, but of course I didn't get an answer .. I personally use my debit card, my hidden and my ipey, as I said before and after my account was successfully verified a long time ago, how do they afford such brazen actions. I attach screenshots to several emails.

Dear Psychopath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Your account was one closed in the past because of using the 3rd party credit card. Then it was reopened again, and you deposited solely using your own funds. Is that correct? Were those winnings you wanted to withdraw the result of playing with your own funds?

I am not sure if this is something we could help you with, because most casinos don’t allow using the 3rd party credit cards. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes exactly. My account was already closed for 14 days, then reopened and verified. From then on, I deposited only with my own funds. I do not understand, after claiming that the reason is that I have deposited with foreign funds, why it is not a problem when I deposit them, but only when I withdraw. In fact, almost all casinos offer deposits from third parties after successful verification. But for me the biggest problem is that the funds are mine .... Everything is such a parody, you can easily accept the deposited foreign funds.

Thank you very much for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will try to contact the casino and let them know about your issuse.

Unfortunately the casino hasn’t provided any answer on this case. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, Efbet activated my account and I successfully withdrew my money. Thank you for your time.