HomeComplaintsDuckyLuck Casino - Player's deposit has been delayed causing lost promotions.

DuckyLuck Casino - Player's deposit has been delayed causing lost promotions.

Amount: $25

DuckyLuck Casino
Safety Index:Above average
Submitted: 03 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 10h 57m 32s

Case summary

13 hours ago

The player from Virginia encounters issues with a casino deposit, having sent an amount to meet a $25 minimum but receiving only $24.81 due to unclear fees. The casino gives inconsistent explanations and denies her the promotions associated with her deposit.

Public
Public
2 days ago

Ok to start I know you see .19 and think ok really. But it’s about the minimum deposit needed for a promo I was paying to receive as well. I use LTC for my deposit 80% of the time. Because the fee to send is so minor on a small amount that it isn’t even .01 usd. In fact it shows the fee paid in USD was .00. Well after the deposit cleared I only received 24.81 usd. And when I reached out about my 2 free promotions I was then denied due to it being under the minimum of $25. But when I went to make my deposit originally I was asked how much I wanted to deposit I put $25. It then generated an address and an amount to send them to make a $25 deposit. Sending the amount they told me to send to make a 25 deposit. Any fees or anything they pay should be on their end not mine. Well after going back and forth for the last 3-5 days. I have received several different reasons why I received less then $25. Every time I would show that wasn’t the case they then would say another. I even went to 5 different sites to see what the price of the coin was when I sent it. ( which is definitely less then they value they give all across the board). And I asked them just to do simple math that maybe the site made an error. But simple math is never ever wrong. And plug in the numbers yourself in a calculator to see what it comes out to. Take the amount that they physically received which was .38288305 and the price of the coin at that moment in time. 71.01. And it comes out to 25.06. It’s funny when they say fluctuations in the coin is blamed for receiving less money. But not one time have I ever been paid more then my deposit for when it raises. Only less when it supposed lowers. I have clearly proved in several ways that they are incorrect. I just want the promos I paid for. Nothing more then what I was to receive

Public
Public
23 hours ago

Dear landchobbies4u,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DuckyLuck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you decided to either play your deposited funds or have you requested a refund from the casino? With what result?
  • Have you requested any bonus as an alternative to bonuses you haven't received? Was your request granted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
13 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news