The player from Alberta deposited and received bonus spins, which she is unable to play. The player confirmed the issue was resolved to her satisfaction by the casino.
Dreamz Casino - Player unable to play bonus spins.
Amount: Can$200
Dreamz Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
I paid for a bonus and site won't let me play the bonus spins,, they say they are taking issue with tech, but I paid for promo, and I want my promo.
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8 months ago
Dear dianetinga,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dreamz Casino.
I checked the casino website but it seems players from Canada are no longer allowed to play in the casino.
Could you please advise if there is any balance on your casino account? Are you able to access your account? Did you recently communicate with the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
the issue has been resolved,, the game was not allowed in my region so they finally gave me bonus spins on a different game.. thank you for your help.
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8 months ago
Dear dianetinga,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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