Dear Menducas,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please send me the screenshot of the withdrawal section in your profile to check what payment methods are available for you?
Have you made any successful deposits and withdrawals from this casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Menducas,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please send me the screenshot of the withdrawal section in your profile to check what payment methods are available for you?
Have you made any successful deposits and withdrawals from this casino before?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika