DiamondSpin Casino - Player's withdrawals are delayed and fees seem excessive.

I paid my deposit. I won and went to withdraw $600 and $2000 on separate transactions.

was asked to pay a processing fee in bitcoin. When I did that, I was asked to pay more for taxes. I have not yet paid taxes bc I feel like this is a scam at this point.

they have a "sister" casino as well. I didn’t know that when I started playing that site, so I’ve been taken by both casinos.

I have screenshots from both places asking for my money. Very rude and demanding more bitcoin for me to get my winnings.

Dear hryates1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Does the company require you to pay fees before processing withdrawals?

How much have you paid to the casino so far?

Could you provide the name of the sister site?

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear hryates1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.