Desert Nights Casino - Player’s withdrawal has been delayed.

So I have been a continued member of Desert nights Casino for quite some time and I’ve made multiple deposits I recently just started playing again and I sent in documents to them and they’re giving me the runaround saying my address on file does not match my documents I requested a withdrawal for $1800 on August 15, 2022 I believe they are just trying to spoof me in which this is a typical run around some of these sites like to give what I don’t understand is desert nice is a good reputable casino and I also am a very reputable player I have emailed Casino back and they keep telling me my address does not match my account on file in which is wrong because it does could you please get in contact with them I would much appreciate it. I have sent in my drivers license showing my address tons of mail showing proof of address in the mail is literally a day old I’m not sure what is going on but I don’t appreciate what is happening this is a typical scam that certain casinos like to use and fold all rules and regulations and I’m waiting on a $1800 pending withdrawal and they’re telling me all this garbage . Please help ! There email is —-security@desertnightscasino.com I believe . I am to the point where I’m going to get a hold of the Curaçao gaming commission . I won’t stand for this I have spent a lot of money on their site many many deposits

Dear Slicksallin1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Slicksallin1979,

Have you received your withdrawal from the casino yet?

Dear Slicksallin1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.