DelOro Casino - Player's complaint remains unresolved for two weeks.

Dear CasinoGuru,

I have a problem with Deloro casino. Allthough the chat support is very kind, in my case I had to contact the mail support team. I want to give the casino a chance to solve it together, since the chat support was helpful and nice to me. Unfortunately it has been 2(!!!!) weeks without receiving an answer with a solution. Could you help me with this matter? I have send many mails in the meantime, because I'm scared that the casino is ignoring me. I only got a mail back that their office is very busy. But after 2 weeks there is still no answer. I'm asking for a response with a solution a.s.a.p. since I'm already waiting for two weeks.

Dear CB2801,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? What information should you receive from the casino support?

I will be patiently waiting for your reply.

Best regards,

Kristina

Dear CB2801,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.