The player from the Netherlands had been waiting for a response from Deloro casino for two weeks regarding an unresolved issue, despite receiving kind support from chat. She had sent multiple emails without a solution being provided, only being informed that the office was busy. The Complaints Team had extended the response time and requested further information, but the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.
The player from the Netherlands had been waiting for a response from Deloro casino for two weeks regarding an unresolved issue, despite receiving kind support from chat. She had sent multiple emails without a solution being provided, only being informed that the office was busy. The Complaints Team had extended the response time and requested further information, but the player did not respond. As a result, the complaint was rejected due to insufficient information to investigate further.
Automatic translation: