Dafabet Casino - Player’s withdrawal has been delayed for six months.

I have a balance 11.8 Lakhs rupees in my dafabet Casino.

My withdrawal was declined 6 months ago still no response and any help from dafabet casino.

I have sent my government-issued ID card along with my Selfie already to the verification team of Dafabet many times over last 6 months.

How many times do you want me to send you my documents?

Why is there No response regarding my money.

Has there been some glitch or technical issue running with Dafabet for last 4 months?

Dafabet Casino - Not giving me my withdrawal for 4 months.

Dafabet Casino - I have money in dafabet but they are not giving my money 1180000 INR.

Please resolve my issue please help me,

* I'm playing both Casino and sports betting,

*I'm not use any bonus,

*My account is fully verified,

* Someone hacked my account so dafabet locked my account they told me they send me manually Withdrawal, but 6 months complete still no solution yet from dafabet casino.

Dear telecomkg36,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with your Dafabet account.

To assist us in investigating your situation and working towards a resolution, could you please provide more information on the following:

• Can you confirm the exact date or time when your withdrawal request was initially made and declined?
• Have you received any specific communication or updates from Dafabet regarding the status of your withdrawal or account lock?
• Could you provide details about any communication you’ve had with Dafabet’s customer support regarding this issue?
• Since you mentioned your account was hacked, do you have any reference numbers or records related to this incident?

Please feel free to forward any relevant documentation or communication to petronela.k@casino.guru for further assistance.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I'm attach all screenshots in this chat,



• 10/01/2024 withdrawal request made and declined because someone hack my account and trying to withdraw my money so I'm informed dafabet support so they close my account and declined my withdrawal.

• someone scammer change my mobile numbers and email address in my dafabet account and trying to steal my money, when I know that my account is hacked I'm already contacted support so they declined my money and close my account, since 6 months no communication from dafabet they not responding.

Dear petronela mam please invite dafabet support representative,

Thank you very much, telecomkg36, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Dafabet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello there,

Thank you telecomkg36 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Dafabet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hello telecomkg36,

Thank you for reaching out to us with this issue, we will review your complaint and revert with an update.

Don't hesitate to contact us for anything further.

Best,

Dafabet Casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dafabet Casino,

Hi team today is more than 216 days complete still i don't receive any update regarding my funds 11.8 lakh rupees that is struck in my closed account,

Kindly please refund my money in my crypto currency wallet,

I'm never expecting this from dafabet casino, I will post on social regarding bad service from dafabet,

Dear Dafabet, I see that you are actually trying to solve the issue and so I believe this should give you enough time to respond and resolve.

Please update us soon.

Dear telecomkg36, I am in contact with the casino representative, I am awaiting additional information they have requested from their team. I will update you about any new developments. Thank you for your patience during this time!

Dear Peter,

• My account is closed since 10/01/2024 , because someone hack my account and trying to withdraw my fund's,
• 
  

I'm immediate inform dafabet live chat support so they close my account,

But today is 10 month's complete still i don't receive any help yet,

Please help me dafabet casino , please give my money,

I need urgent money.

Dear sir ,

Please update on my complaint ,

7 days complete there is no update,

Dear telecomkg36, the casino representative explained to me the reasoning for your issue however they weren't able to provide me with sufficient evidence. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Dafabet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello telecomkg36,

We reopened this complaint as we've been informed by our internal team that the account you are trying to withdraw from has been marked as hacked in January in no longer active or holding any earnings as the matter has been dealt with. We will need to you to provide us with a photo of yourself holding the ID and your phone showing the time and date, to make sure that it is in fact current. Otherwise, we can proceed with terminating this complaint.

Thank you

Froud,

I don't receive any winnings,.

I'm create new account with username - shnar098

Why you lying I don't receive any winnings

Hello telecomkg36,

As stated, we will need to you to provide us with a photo of yourself holding the ID and your phone showing the time and date, to make sure that it is in fact current to validate your identity.

Thank you

Hello first tell me where is my money sent ?

Why you doing this nonsense

telecomkg36, please cooperate with the casino's requests otherwise we will be forced to reject your complaint. Thank you in advance for your cooperation!

Hello I don't receive any payments from dafabet casino,

I think casino.guru team and dafabet casino both are Froud,

Casino.guru team helping froud dafabet casino i new it

We are trying to mediate the issue, simply provide the requested document to prove your ownership of the new account and we can continue resolving this case. Throwing accusations won't get us anywhere here so please cooperate.

Dear Peter,

Read dafabet support message they said account balance transfer to new account and the balance is withdrawal already,

So please ask them where is money sent

This is your last warning, cooperate and prove the ownership of the new account otherwise your complaint will be rejected. Thank you for your understanding!

Hello Peter,

Are you drink, Have you taken bribes to support casinos ,

When you choose to provide the requested documents your complaint can be reopened. Until then I will reject it due to your noncooperation. Thank you for your understanding.

Kind regards,

Peter