Crypto Loko Casino - The player's dissatisfied with the overall casino experience.

As a new guest learning about online playing, I obviously don’t know my way around the world of gambling. I used my daily spins back to back, and that day I actually cleared my play through and was so excited! I was told that I wasn’t eligible because of that rule. Understandable, but I asked if I could use my earnings for my next promotion. I got the okay, but said I needed to deposit more money to play. And I did. I asked if I was okay to play for withdrawal, and they said NO. They said I had to drop down to $5 to reset it, so I did. Then, they said I had to deposit MORE money or whatever I made from the $5 wouldn’t count. I am not mad that these are the rules. . I’m mad that their customer service beat around the bush and gave me short answers and told me half truths only to get me to give them money. I emailed their help line and received a very conniving message. I thought it was sent to everyone, because they didn’t CC my initial email. Because my husband also subscribes to them, I checked his email and it was just a personal attack. The email was rude me and scared me that they would punish me for them being so awful to me. they also said they always pay out within 24 hours and for me to stop tripping, yet my husband has been waiting for $170, denied him his $450 win he was so excited for. They won’t send him to the finance department or send the confirmation of payment and continue to make him talk to the 24 hour chat. I emailed other companies immediately and they were so kind and gave me so much information up front and noted that professional business accounts shouldn’t speak to guests the way they did. Negative 8 out of 10 purely at the childishness.

Hello nicknack,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto Loko Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did your husband claim any bonuses as well? Did you ever play from the same device with your husband? When was the last time you spoke to the casino and what was it about? Can you please specify what exactly is your main goal with this complaint?

Please be careful if multiple person plays from the same household as in most cases, the casino does not allow this and might void any winnings. Be sure to use bonuses on 1 account only as it might cause trouble only.

Looking forward to your answer.

Regards,

Nick

Dear nicknack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.