Crypto Loko Casino - Player's withdrawal confiscated.

I deposited and lost but received a week's worth of free spins like usual. On second day of free spins I won, matched playthrough requested my withdrawal and it was approved. Now 3 days later I've been stripped of my vip status and lost my with drawal because

Dear benweber1977,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you've encountered with your VIP status being revoked and your withdrawal being lost despite successfully meeting the playthrough requirements.

To assist you further and better understand the situation, could you please provide additional details on the following points?

• Have you received any communication from the casino regarding the reason for the removal of your VIP status?
• Did you receive any confirmation or notification regarding the approval of your withdrawal after meeting the playthrough requirements?
• Have you contacted the casino's support team to inquire about the reasons behind the loss of your VIP status and the withdrawal?
• Do I understand correctly that you redeemed loyalty points that were available inside your casino account but winnings from those points were later voided?

Your cooperation in providing these details will greatly assist us in investigating and working towards a resolution. Additionally, if you have any relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for further review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thank you very much, benweber1977, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I don't even care if I collect the 50 I'm just passed about the whole situation

Hello benweber1977,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Crypto Loko Casino to join the conversation.

Dear Crypto Loko Casino,

Can you please provide information regarding the player's declined withdrawals? Why was the player's VIP status canceled without any warning after they won from what looked like loyalty free spins?

Greetings all,

We are pleased to announce that we've reviewed the situation and payment was released on the 18th of April and is marked delivered in Blockchain Explorer.

Best wishes,

Crypto Loko