The player from India is unable to log into the casino website after making a deposit months ago and has not received a response from customer support despite waiting over eight days. They want to withdraw their deposited funds but cannot access their account.
Crypto Loko Casino - Player is locked out, seeking withdrawal.
Amount: €21
Crypto Loko Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 13h 16m 57s
Case summary
2 days ago
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3 days ago
I made a deposit a few months back I did't have time to play the casino. After returning trying to login to casino let to an error page.When asked to support throught their email they say waiting time is 72business hours but it has been 8days with no reply.I want to withdraw the money I deposited but can't login to site and support doesn't reply back.
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3 days ago
Dear suprasidh555,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Have you tried to log into your account later? With what result?
- Have you made any previous deposits in the casino?
- Was your account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 days ago
I signed up the casino in May
I can't login at all it leads to error page
I have made only one deposit that was in May of about 21$
I wanted to log back in to get verified but the casino never replies 
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
