Crypto Loko Casino - Player believes that their withdrawal has been delayed.

I am so incredibly sick and tired of these guys making excuses to make me wait to be paid my winnings. They MUST be required to remove their advertisements claiming to payout winnings in less than 20 minutes. It is A COMPLETE LIE!! Before i was eligible to use coin draw it showed me that only coin draw payouts were eligible for instant payouts. Then when i became eligible to use coin draw, suddenly only "Turbopay" was eligible for instant withdrawals only for eligible players. I am considered to be a VIP player, so what else must i do to be eligible to use turbo pay? or does it even really exist? I believe it's just a fake advertisement for something that doesn't really exist.... I am waiting for my withdrawal of $250 from a NO BONUS DEPOSIT! They constantly extend the timeframe i have to wait every single time i ask and i am sick of it!! PAY ME MY MONEY AND QUIT MAKING EXCUSES!!! OR STOP ADVERTISING INSTANT PAYOUTS BECAUSE IT IS NOT TRUE!!!

Dear tmoach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

THEN TELL THEM TO REMOVE THE ADVERTISEMENTS FOR INSTANT WITHDRAWALS!! It's misleading and it's complete BULLSHIT?! I WOULD NEVER DEPOSIT AT ANY CASINO KNOWING THWT WITHDRAWALS COULD TAKE DAYS!!

I ONLY play at casinos that payout instantly! I would NEVER deposit my money somewhere who makes you wait days to get paid out. I don't care if it's normal or not. If they claim to payout instantly then they better do so!!

Dear tmoach,

Have you received your withdrawal from the casino yet?

Dear tmoach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.