Crypto Loko Casino - Casino has closed, and winnings are inaccessible.

I have a thousand dollars left in my account and the casino has closed. I was counting on that money. I need some answers now.

Dear jerrysmith7291,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you provide information on the most recent instance when you managed to access your casino account successfully?
• Has your account been verified without any issues in the past?
• Have you attempted using different devices to access the website?

In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and will keep you updated on any further developments as soon as we receive a response from the casino.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear jerrysmith7291,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't been able to withdraw anytime. I have verified my id as well as a picture of me I have 10 on my Coinbase wallet to verify my Coinbase wallet but it won't send to CryptoLoko

Thank you very much, jerrysmith7291, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you jerrysmith7291 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Crypto Loko Casino for their help in resolving this complaint. We would like to know why is the player unable to withdraw and what can we do to help resolve this issue.

Thank you!

Dear jerrysmith7291, the casino representative has provided me with evidence of multiple consecutive free chips without a deposit which unfortunately violates the terms and conditions of the casino. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.