The player from Belarus had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The player had reported multiple cancellations of their withdrawal requests by the casino, despite numerous attempts. After 19 days since the first withdrawal request and 11 days since the last attempt, the player finally received their payment from the casino. The issue had therefore been successfully resolved.
Crypto Casino - Player’s withdrawal has been delayed.
Amount: $94
Crypto Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Hello!
Please help me, the casino doesn't pay me.
I used the first deposit bonus. I only played slots.
Amount - 1.142 LTC
I put it on withdrawal on 07.03. and then I received an email demanding verification.
10.03. I have passed verification and received an email about it from the casino.
I also received an email that my withdrawal has been canceled and I need to do it again.
I was betting on withdrawal
11.03. - cancelled, asked to order again (some mistake)
12.03 - cancelled (wrong address of the crypto wallet - I'm sure it's not true)
14.03. - canceled (wrong address of the crypto wallet - I'm sure it's not true)
15.03. - my money withdrawal just disappeared.
and starting from 15.03. I made the 6th attempt withdrawal and this withdrawal has the pending status.
It has been 14 days since my first attempt to withdraw my money, they had a lot of time for any checks.
please help me!
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7 months ago
Dear b77voi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Thank you for your attention to my problem!
I understand your position about 14 days and it is reasonable.
But the casino cancels my money withdrawals.
I have to do it over and over again, then how do I count how many days have passed? I've already made the 6th attempt!
This may be an ugly trick from the casino!
And of course I contacted this casino! The answer is one - wait!
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7 months ago
Hi!
Unfortunately, no, I didn't get it!
If I receive money from the casino, I will immediately report it here!
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7 months ago
Hello!
It's been 19 days since my first withdrawal.
11 days since my last 6th attempt.
Today I asked again about the reason for this delay. The answer is the same - wait.
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7 months ago
Dear b77voi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
