Crazyno Casino - Player’s struggling to complete KYC verification.

Ive lost a lot at this online casino but thats the way it goes.

Anyway im owed 975.00 and they keep putting me off by saying my documents are wrong or blank , yet i have done everything they asked ,emails of bank cards license passport and hand written document yet am fobbed off totally.

Can u help plz

Dear Brian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you been provided with any list of required documents? I have checked general terms and conditions, and this is what I found https://crazyno.com/general-terms-conditions/?lang=en:

"You may be requested and agree to provide identifying personal documentation to aid the Casino in the fulfilment of its requirements. These documents include, but are not limited to a valid passport or other government issued identification document, proof of residence, and proof of ownership of financial accounts."

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, in correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the account verification? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for getting back to me,

I have been on to crazyno every day sent numerous emails of documents.

I eventually got thro to a manger called tom he said it was now sorted but as yet av never been paid,so am not holding my breath.its been 8 days now since trying to collect my payment.

If they honour my payment like they said they would al let you know.

But i must admit theres something very wrong with this gambling site in my opinion.

Thank you brian.

Dear Brian,

Thank you very much for your quick reply. Please keep me informed regarding your account verification and withdrawal. I will set the timer for 7 days and wait for your update patiently.

Ok thank you will let you know if anything changes 👍👍👍

I have just been paid

I collected 975 euros and ended up getting 858 in pounds.

They said i had to incur a charge fir some reason.

It took them 1 day short of 2 weeks to pay me .

I just want to say thank you for all your help .

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Brian for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.