Crazy Luck Casino - The player's withdrawal is delayed.

I am owed 3 different payouts , total amount of $1,795.00 from crazyluck casino.

Earliest payout pending since May 29, 2022.

Its been 4 1/2 months and counting. Ive been asked to give an "updated btc address" atleast 15 times.

I have gotten every excuse under the sun.

Worst part after being in que for 2 months waiting they tell me one day "Thanks for waiting , give us an updated BTC, its getting processed"…. so i do that… and also make a new deposit, lose it… few days goes by, I never get any payout. I ask and suddenly im back to the que. And they will let me know.

I was told over and over that it would be paid within a few days, and was being processed. Only to have the week past, and check in, and be right back to square 1.

I even had Chat agent Dean tell me and i quote, "Winning players are NOT entitled to be paid." -that was interesting. Still have the screen shots of the convo. I told him that seems to be the problem,they dont believe the owe or need to pay anyone.

Worst part I just wanna play. But also wanna know if im able win at all, I will be paid. If anyone can help I would be forever grateful!!

Hello ricktan2022,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crazy Luck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick, sincerely appreciate the response and trying to help me etc.

I got approved from crazyluck back in November 2020.

I accumulated my winnings from bonuses. Ive played online a lot the past few years, and have learned to carefully read the terms many time to understand all aspects, like rollover, timelimits, max winnings, etc.

I contact them 2-3 times per week inquiring. Its ALWAYS the same generic BS messages.... telling me to "check my email and will get update shortly!"

Theyve even told me COUNTLESS times, send us your updated btc address, its going to be processed by end of the week....end of the week comes and its never sent. Then next week i will inquire and im back to the que, with no end in sight.

its rinse and repeat lately with the above.

I am owed 3 seperate payouts.

May 29,2022 for $653.00

May 30, 2022 for $504.00

June 16, 2022 for $628.00

I contact them yesterday. Still same.

Thank you ricktan2022 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ricktan2022

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. Just to let you know it seems to be a common practice of Crazy Luck Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

We would like to invite Crazy Luck Casino to join the conversation.

Dear Crazy Luck Casino,

Can you please provide some information regarding the long delay of the player's withdrawals?

Dear ricktan2022

Can you please provide your casino player ID, email address, and phone number you used to register?

Dear ricktan2022

I was able to get in touch with Crazy Luck Casino representative and they are looking into your complaint.

Please give it a bit of time.

Either I or someone from Crazy Luck Casino should provide an update on your issue soon.

Oh ok thanks! I look forward to hearing from someone about this. Thanks again!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ricktan2022

Did you receive your withdrawals or has the casino contacted you about them by any chance?

The last information I have from last week is that your case was escalated to the finance department, but I have had no response from the casino since.

No I have not received anything.

Everytime we talk they tell me the same line about being escalated etc

thats their "game". Keep telling you it’s coming but never does. I’ve been told 100 times it’s been escalated … another 50 times was being processed .

all sorts of lies and bs from crazy luck casino when it came to paying me out any of my winnings

Dear ricktan2022

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with casino representatives as well as with affiliate team members and although they appeared to be willing to cooperate at the beginning, it somehow stopped and ended in not responding. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation. Crazy Luck Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal