The player from Germany withdrew from the casino, but the transaction seems to be delayed. we rejected the complaint because the player stopped responding.
Craze Play Casino - Player’s withdrawal is delayed.
Amount: €800
Craze Play Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The payout was commissioned on 1/5/23. Account was not verified yet. Payout according to customer service on 1/9/23. Withdrawals have taken a maximum of 2 days in the past. Waited for the alleged 10 processing days. Since then, the finance department is said to be looking for the money. Evidence of no payment being received has been submitted.
Automatic translation:
Public
Public
1 year ago
Dear zousiko1981,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if your account has been fully verified since the time you requested your withdrawal? Have you been advised why your withdrawal is delayed? Is it an internal casino system issue, or it’s related to your account only?
Looking forward to hearing from you.
Best regards,
Tomas
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