HomeComplaintsCraze Play Casino - Player’s withdrawal is delayed.

Craze Play Casino - Player’s withdrawal is delayed.

Amount: €800

Craze Play Casino
Safety Index:Above average
Submitted: 22 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany withdrew from the casino, but the transaction seems to be delayed. we rejected the complaint because the player stopped responding.

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1 year ago
Translation

The payout was commissioned on 1/5/23. Account was not verified yet. Payout according to customer service on 1/9/23. Withdrawals have taken a maximum of 2 days in the past. Waited for the alleged 10 processing days. Since then, the finance department is said to be looking for the money. Evidence of no payment being received has been submitted.

Automatic translation:
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1 year ago

Dear zousiko1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if your account has been fully verified since the time you requested your withdrawal? Have you been advised why your withdrawal is delayed? Is it an internal casino system issue, or it’s related to your account only?

Looking forward to hearing from you.

Best regards,

Tomas


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1 year ago

Dear zousiko1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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