The player from Germany withdrew from the casino, but the transaction seems to be delayed. we rejected the complaint because the player stopped responding.
Craze Play Casino - Player’s withdrawal is delayed.
Amount: €800
Craze Play Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The payout was commissioned on 1/5/23. Account was not verified yet. Payout according to customer service on 1/9/23. Withdrawals have taken a maximum of 2 days in the past. Waited for the alleged 10 processing days. Since then, the finance department is said to be looking for the money. Evidence of no payment being received has been submitted.
Automatic translation:
Public
Public
1 year ago
Dear zousiko1981,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if your account has been fully verified since the time you requested your withdrawal? Have you been advised why your withdrawal is delayed? Is it an internal casino system issue, or it’s related to your account only?
Looking forward to hearing from you.
Best regards,
Tomas
