HomeComplaintsCraze Play Casino - Player’s struggling to access his account.

Craze Play Casino - Player’s struggling to access his account.

Amount: €30

Craze Play Casino
Safety Index:High
Submitted: 30 Apr 2020 | Resolved : 11 May 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Sri Lanka is having difficulties accessing his casino account. This complaint was successfully resolved.

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3 years ago

I can't open this casino account

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3 years ago

Dear Arunan,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would really like to help you, but I am not sure if I understood your problem correctly. Could describe your situation in more detail, please? Are you trying to open a new account at this casino or are you struggling to access your already existing account? 


Thank you in advance for your reply.


Best regards,


Kristina


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3 years ago

Last week i play games this casino

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3 years ago

I emailed this casino Still now no solution problem

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3 years ago

Hello Arunan,


Do you see any error message, when you try to log in to your account? Would you be so kind and make a screenshot and post it here?

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3 years ago

Dear Arunan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Crazeplay casino is return my money today. Thanks your corporate.

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3 years ago

Dear Arunan,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I hope you won’t come across a problem like this again.

Best regards,

Kristina

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