CosmicSlot Casino - Player's struggling to withdraw his winnings.

Casino Cheat. I won 500 euros and they took days to approve my account under the pretext that it is Christmas and that I should be patient and that they will send me an e-mail with the result that I will play the money and lose it since they also give you the option to get back the amount you have request a withdrawal. They do it on purpose so you lose. Far away. After I told them and they know I'm right, they never answered me. They don't open my account to get the data I want to upload to you

Dear Tsiakalos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested the withdrawal? How much money do you currently have in your account? Do I understand correctly that you lost your winnings in the meantime?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Tsiakalos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.