The player from Estonia had deposited €20 via Ethereum on January 7, 2024, but the amount had not been credited to their account. Despite multiple interactions with the casino's live chat, the issue had remained unresolved. The player had reached out to us for assistance. We had investigated the issue and found that the deposit had been made using a blockchain network not supported by the casino, causing the funds to be lost. The casino had offered to credit a €20 bonus with 1x wagering to the player's account as a resolution. Although the player was not completely satisfied due to the lengthy process and the casino's attitude, they had agreed to consider the issue resolved.