CosmicSlot Casino - Player is struggling to pass the KYC.

Kyc fooling around. How can there be such high reviews. I have put everything required already, but ask for something very special "take a picture with a paper date, in the background their website, holding a passport, the passport must show the edges, your bank account must show the BIC at the same etcjnejne"

So they just don't want to pay. What can I do if the documents are invalid?

Dear Sami,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided, please?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sami,

Thank you for joining our brand. Your account was verified on 11/03/21 by our KYC team. Sorry for edition inconvenience but this operation is made for yours and our security.

You are now able to provide your withdraw.

Also every Monday you can get 10% CashBack bonus from our team.

Best regards,

ComsicSlot Casino Team

Hello everyone,

ComsicSlot Casino Team, thank you very much for looking into this issue for us.

Sami, can we consider this complaint to be resolved? Do I have your permission to close it? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.