The player from Finland provided documents for verification, but the casino asked for additional ones. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player from Finland provided documents for verification, but the casino asked for additional ones. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player from Finland provided documents for verification, but the casino asked for additional ones. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Kyc fooling around. How can there be such high reviews. I have put everything required already, but ask for something very special "take a picture with a paper date, in the background their website, holding a passport, the passport must show the edges, your bank account must show the BIC at the same etcjnejne"
So they just don't want to pay. What can I do if the documents are invalid?
Kyc-pelleilyä. Miten voi olla näin korkeat arvostelut. Oon laittanut kaiken vaadittavan jo, mutta pyytävät ihan erikoisia "ota kuva jossa paperilla päivämäärä, taustalla heidän nettisivu, kädessä passi, passissa pitää näkyä reunat, sun pankkitililtä pitää näkyä BIC samalla jnejnejne"
Eivät vaan halua maksaa siis. Mitä voin tehdä ku ei dokumentit kelpaa?
Dear Sami,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you already provided, please?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Sami,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you already provided, please?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Sami,
Thank you for joining our brand. Your account was verified on 11/03/21 by our KYC team. Sorry for edition inconvenience but this operation is made for yours and our security.
You are now able to provide your withdraw.
Also every Monday you can get 10% CashBack bonus from our team.
Best regards,
ComsicSlot Casino Team
Dear Sami,
Thank you for joining our brand. Your account was verified on 11/03/21 by our KYC team. Sorry for edition inconvenience but this operation is made for yours and our security.
You are now able to provide your withdraw.
Also every Monday you can get 10% CashBack bonus from our team.
Best regards,
ComsicSlot Casino Team
Hello everyone,
ComsicSlot Casino Team, thank you very much for looking into this issue for us.
Sami, can we consider this complaint to be resolved? Do I have your permission to close it? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.
Hello everyone,
ComsicSlot Casino Team, thank you very much for looking into this issue for us.
Sami, can we consider this complaint to be resolved? Do I have your permission to close it? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.
Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.