The player from Greece had had issues with a withdrawal from Cosmicslot1. Despite having submitted all necessary documents and provided Skrill account details, the casino kept requesting the same information, especially related to his bank. The player later reported the issue had been successfully resolved. The player confirmed that the withdrawal had been processed normally.
CosmicSlot Casino - Player is experiencing withdrawal problem due to repeated requests for documents.
Amount: €400
CosmicSlot Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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8 months ago
Translation
Hello, I have a problem with a withdrawal on cosmicslot1. Even though I've submitted all the necessary documents, they keep asking for the same ones. Even after giving my Skrill account details, they continue to ask for my bank's information repeatedly.
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8 months ago
Dear Peris1800,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Could you please list which documents you have already provided and when exactly did you send the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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8 months ago
Translation
I have sent an identity card, bank card, diploma and proof of residence. I have made a withdrawal with Skrill, I have sent both the deposit and an extract from my Skrill personal details
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8 months ago
Translation
Everything is fine for you. The withdrawal was done normally. Thank you very much for everything.
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7 months ago
Dear Peris1800,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
