Cool Cat Casino - Player’s withdrawal has been delayed.

I used a $25 no deposit chip. I have been approved since February 26. I was conned into sending a bitcoin deposit for $10 and then was canceled. February 26 I was notified my cash was on t he way

Dear tsp714,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cool Cat Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your payout was canceled?
• Was the amount returned to your casino balance?
• Have you contacted casino support and asked for assistance? What was the response of the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes the 11 dollars was added to my casino balance

They had prior that had submitted for exactly $111 because 100 was the min and the max. Then I was approved later that month and yes I contacted support

Could you please share a screenshot of your transaction history?

Could you please specify which bonus you activated on your casino account? (bonus code)

I sure can.

25bankroll

Thank you very much, tsp714, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello tsp714

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Cool Cat Casino to join the conversation.

Dear Cool Cat Casino,

Can you please provide some information regarding the player's withdrawal delay?

The casino paid. Thank you so much

Great news, tsp714. I'm glad to hear that you successfully received your winnings. While I acknowledge that your user experience in this instance may not have been ideal, as relayed to you by the live chat operator:

2024-03-11 17:16:34] [Tracy Strevisty] Your withdrawal was approved on the 2/26/2024 for $100

[2024-03-11 17:16:46] [Tracy Strevisty] After a withdrawal is approved, we send the funds in approximately 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations.

Occasionally, transactions may take longer than expected.

Anyway, I'm glad you successfully received your winnings. 🙂

As the complainant confirmed that the situation has been resolved and they have received the funds, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues.

Thank you in advance for your time. 

Best regards,

Michal

Casino.Guru