Cookie Casino - Player’s struggling to withdraw winnings.

am trying to withdraw money but i cant . first i choose to withdraw with my card its a option in cookie casino but they say sorry but you cant some problems but never explain why?? my account its verify i did send all require documents and they aproved. i try also with bank transfer but also my request was cancel , its 2 options to withdraw with bank transfer one its saying minimum its 500 euro but second its 250 euro so i choose this one and also was cancel . they suggested to withdraw noney with trustly but they don hae my Bunq Bank at the list .

I feel like its only one way winning ! please help with that , thank you

Dear Marcin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Marcin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.