The player from Switzerland is having difficulties withdrawing his winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
Cookie Casino - Player’s struggling to complete the KYC verification.
Amount: €550
Cookie Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Cookie Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino does not pay. All documents submitted were not accepted without justification. I submitted the documents several times with the best quality but nothing was of any use. Stay away from this casino ..
Automatic translation:
Public
Public
4 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you receive any notification that your documents were insufficient? Or you simply submitted documents and haven’t received confirmation, that your account has been successfully verified? Please, forward any relevant communication to kristina.s@casino.guru if there is any.
Thank you very much in advance for your reply.
Best regards,
Kristina
