The player from Switzerland is having difficulties withdrawing his winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
Cookie Casino - Player’s struggling to complete the KYC verification.
Amount: €550
Cookie Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino does not pay. All documents submitted were not accepted without justification. I submitted the documents several times with the best quality but nothing was of any use. Stay away from this casino ..
Automatic translation:
Public
Public
3 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you receive any notification that your documents were insufficient? Or you simply submitted documents and haven’t received confirmation, that your account has been successfully verified? Please, forward any relevant communication to kristina.s@casino.guru if there is any.
Thank you very much in advance for your reply.
Best regards,
Kristina
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