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All41,306Opened781Unresolved5,455Resolved13,052Rejected22,018
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Our verdict Justified complaint

Mr Spin Casino - Player’s struggling to complete KYC verification.

Unresolved Submitted: 22 Dec 2021
Black points: 5,890
Disputed amount: £5,504.81
Safety Index 7.9 Above average
Our verdict No reaction policy

OlympusPlay Casino - Player's struggling to verify account.

Unresolved Submitted: 22 Dec 2021
Black points: 67
Disputed amount: €500
Safety Index 3.8 Low
Our verdict No reaction policy

MrQ Casino - Player has been accused of opening multiple accounts.

Unresolved Submitted: 22 Dec 2021
Black points: 115
Disputed amount: £1,400
Safety Index 6.8 Above average
Our verdict No reaction

VictoriaGames Casino - Player’s winnings have been voided and account blocked.

Unresolved Submitted: 22 Dec 2021
Black points: 1,906
Disputed amount: €6,000
Safety Index 5.7 Below average
Our verdict No reaction policy

Four Crowns Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 21 Dec 2021
Black points: 62
Disputed amount: £801.71
Safety Index 0.2 Very low
Our verdict No reaction

2699 Club Casino - Player’s withdrawals have been misplaced.

Unresolved Submitted: 21 Dec 2021
Black points: 454
Disputed amount: 66,000 INR
Safety Index 4.0 Low
Our verdict Failed self-exclusion

Cyber.bet Casino - Player’s attempt to self-exclude himself has been overlooked.

Unresolved Submitted: 20 Dec 2021
Black points: 634
Disputed amount: €1,400
Safety Index 2.1 Very low
Our verdict No reaction policy

Casino MGA - Player’s struggling to complete the account verification.

Unresolved Submitted: 20 Dec 2021
Black points: 37
Disputed amount: €450
Safety Index 2.2 Very low
Our verdict No reaction policy

Lucky Wins Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 20 Dec 2021
Black points: 337
Disputed amount: €3,900
Safety Index 0.5 Very low
Our verdict No reaction policy

Slots Rush Casino - Player didn't receive winnings.

Unresolved Submitted: 16 Dec 2021
Black points: 10
Disputed amount: $300
Safety Index 5.1 Below average
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