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All37,478Opened1,044Unresolved4,771Resolved11,743Rejected19,920
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Our verdict Insufficient evidence from casino

Magik Slots Casino - Player’s winnings were forfeited.

Unresolved Submitted: 14 Nov 2019
Black points: 5,060
Disputed amount: €14,000
Safety Index:Very low
Our verdict Justified complaint

MyChance Casino - Player cannot withdraw his winnings.

Unresolved Submitted: 12 Nov 2019
Black points: 4,068
Disputed amount: €18,500
Safety Index:Below average
Our verdict No reaction policy

WinBet Casino BG - Player is convinced the pay outs of games in the casino are being manipulated.

Unresolved Submitted: 08 Nov 2019
Black points: 8
Disputed amount: €500
Safety Index:High
Our verdict No reaction

Gale & Martin Casino - Bonus winnings were confiscated.

Unresolved Submitted: 29 Oct 2019
Black points: 330
Disputed amount: €5,000
Safety Index:Above average
Our verdict Uncertain case

Joka Room Casino - Player’s money disappeared from their account.

Unresolved Submitted: 26 Oct 2019
Black points: 288
Disputed amount: €1,100
Safety Index:Very low
Our verdict No reaction

Diamond Club VIP Casino - Player’s withdrawal has been delayed.

Unresolved Submitted: 20 Oct 2019
Black points: 218
Disputed amount: €742
Safety Index:Below average
Our verdict Insufficient evidence from casino

BondiBet Casino - Player’s account has been closed without explanation and winnings from free spins confiscated.

Unresolved Submitted: 17 Oct 2019
Black points: 150
Disputed amount: €100
Safety Index:Below average
Our verdict Failed self-exclusion

Spin Million Casino - Failed self-exclusion.

Unresolved Submitted: 12 Oct 2019
Black points: 492
Disputed amount: €4,450
Safety Index:Very low
Our verdict No reaction

I.S.A. Gaming Casino - Player’s winnings were cancelled.

Unresolved Submitted: 07 Oct 2019
Black points: 352
Disputed amount: €1,489.5
Safety Index:Below average
Our verdict No reaction

GW Casino - Player’s winnings were voided.

Unresolved Submitted: 05 Oct 2019
Disputed amount: A$1,000
Safety Index:Low
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