The player from Germany is experiencing technical problems while playing live roulette. Furthermore, customer service and withdrawal fees don’t improve the overall casino experience. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Bet3000 Casino - Player is dissatisfied with live roulette experience.
Black points: 60
Amount: €65
Bet3000 Casino
Safety Index:HighSafety Index
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8.0
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Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
9 months ago
Public
Public
4 years ago
Translation
Hi there.
At bet3000.com one wonders why this casino has the audacity to charge a fee of € 5 from the 4th payment per week.
Even if they put this shit in their terms and conditions, it is not legitimate but embezzlement. After all, they don't share in the losses.
Secondly, I noticed that the very sluggish and not really customer-friendly support does not really take serious customer complaints seriously.
So I complained several times by email that automatic roulette refused a partial bet that would have won in the respective game.
It was not the compl. Bet refused, so that naturally resulted in a loss for me as a player. The whole scenario twice in a row with a total loss of € 50. Would the compl. I would have completed both games at a profit.
I am still waiting for a usable response from bet3000.com
EXTREMELY striking is the phenomenon in automatic roulette that the player almost always wins with small bets on 2 columns. However, if you raise the bet to, for example, € 15 twice, the tide turns in favor of the casino. It is almost a miracle that the player wins.
This gives food for the supposition that the game providers are using illegal game recognition software on the bet3000.com platform. These are not short-term experiences but based on a game result over several months.
Automatic translation:
Public
Public
4 years ago
Dear Christof,
Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. In the meantime, I can assure you that the casino is fully licensed, which can be checked by clicking on the License validator/seal on the casino’s website. It must feel bad that you would have won in the game rounds in which your bet wasn’t accepted, but I am pretty sure it’s just a coincidence.
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If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
4 years ago
Translation
It’s always the same buzz of support.
There is some experience that game results are different from a certain bet size.
These are empirical values .
And then the same lyre always comes, you were unlucky etc.pp. + blah.
Why do the winning streaks come about only when the stakes are less than € 1 and never at higher amounts, even though the probability of winning per move is the same at 66% + X? Why do you win much more often with a small amount than with big bets?
Is it random again?
Why can't a casino return a bet if it made systemic mistakes?
Either you denied the compl. Use or you accept the compl. Commitment. But not, I take the partial bet and not the one, and the latter then wins twice in a row, which in both cases leads to a total loss.
In both cases this has led to a compl. other game strategy that was not my intention. In such a case, why can't a casino book either the lost winnings or at least the lost bets on the gaming account without red tape?
And why is a casino that hundreds of thousands daily. Turnover million, so small check and then collect again from the 4 payouts per week. That is ridiculous . You simply want to avoid that many small debits with a defensive strategy become a larger sum. Nothing else is the goal. The money that is still in play can still be lost. Money that is due for payment no longer.
Edited
Automatic translation:
Public
Public
4 years ago
Dear Christof,
Thank you very much for your reply and all the relevant information. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.
@ Bet3000 Casino, please, could you shed some light on this case? Thank you very much in advance for your reply.
