HomeComplaintsZeon Casino - Player cannot withdraw his money.

Zeon Casino - Player cannot withdraw his money.

Black points: 19

Amount: $10

Zeon Casino
Safety Index:Below average
Submitted: 23 Jan 2020 | Unresolved : 20 Feb 2020
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

4 years ago

The player won $10 from a free spin bonus. He verified his account and deposited using Payeer. The support asked him to deposit also using a credit card, but this transfer was declined by the player’s bank. The casino refuses to pay the player without a successful deposit by credit card. We closed the complaint as ‘unresolved’ because the casino failed to reply.

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4 years ago

Hello, I took advantage of the free registration bonus at this casino. I managed to meet wagered and after that I reduced the money to $ 10, because that is the maximum win from this promotion.

I verified my account fully, I sent photos of ID card + selfie and driving license photos, I also verified the phone number and passed additional verification via the telegram application and what's up .... then I was ordered to make a deposit ... so I made a deposit using Payeer, support wrote that a minimum deposit is enough to unlock the payment channel.

2 days passed and unfortunately I did not receive the withdrawal despite the fact that all the documents were accepted and I was informed in advance that all I had to do now was wait for the withdrawal. Unfortunately, after 2 days I got an answer that to make my withdrawal a next deposit should be made .... and it must be a credit card deposit ... I don't use bank accounts, but I created an account and wanted to make this deposit but ... I don't know why my bank will decline the payment ... maybe it is because of the anti-hazard law introduced in my country? ...

However, the casino has not withdrawn my $ 10 win for 2 months ... it is strange to me and I suspect that the casino can be a scam. because despite the fact that I passed the verification positively and made a minimum Payeer deposit (Payeer account to make a transaction I also need to have verified and I have verified) they did not complete the withdrawal ... They further claim that I have to make another deposit by credit card ... and this is not possible because my the bank declines this transaction ... please help

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4 years ago

Dear Mateusz, 

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. I will do my best to help you. I would like to know if the casino gave you any reason why you cannot withdraw using Payeer.

Thank you in advance for a reply.

Best regards,

Kristina

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4 years ago

hello, thank you for the answer in my case, I know that this is not a large amount but it still makes casinos suspicious in my opinion

I wrote with the manager and wrote that their security department requires a credit card deposit ... to confirm the data ....

In my opinion, this is a strange excuse because, I verified myself with the documents that are accepted and continue to write after entering the documents tab that the documents are accepted. Then I went over what's up because they asked so.

I note that at the beginning I asked what method I should make a deposit to withdraw my $ 10 win. Support wrote that no matter what method of deposit, but I have to make a deposit to be able to withdraw later using the same method I used to make the deposit. In general, a strange thing, the more that you can check that in my country in Poland, there is an anti-hazard act and such payments can be blocked.

What do I blame for the casino? but if you have to make a deposit with a credit card to withdraw from their casino, why didn't they write it right away? it puzzles me

 Thank you for the response, best regards

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4 years ago

Hello Mateusz,

I contacted the casino, so hopefully we will receive some answer soon.

Thank you for being patient.

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4 years ago

We would like to ask Zeon Casino to comment on this case.

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4 years ago

thank you for your help in this matter, I wonder if the casino will speak and say in this case ...

I also have a screen showing the acceptance of documents by the casino, verification of what's up and conversations with support in which they ensure that the money will reach me, I just have to wait because after talking to what's up they forwarded my withdrawal to the payment department ...

I will add that I can attach a screen with Payeer, confirming the verification of the Payeer account, moreover, to be able to use Payeer the account must be verified otherwise I could not make a deposit to the casino ....I also have a record of verification through what's up where you can see our conversation ... I'm afraid that casinos from all this network are scams...

 

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4 years ago

We would like to ask the Zeon Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago

Hello Mateusz,

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.

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