The player from Germany is struggling to receive his winnings after being accused of breaking the deposit rules. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Cashpot Casino - Player’s withdrawal has been denied.
Black points: 223
Amount: €600
Cashpot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Dear Sirs and Madames,
I played at the oA Casino, first lost a deposit of € 30, then I lost another € 30, also lost, then € 40 and I won € 150. Clicked on payment ... waited, nothing happened ... Employee with the number 04318838020 called me, asked me why I would only want to win 150 € (...) the whole thing took and I decided to do so still playing and lost my "win"! I then deposited € 70 and played, lo and behold, won, first € 300, then € 400, then € 600.50, I was happy like Bolle ... clicked on the payment and then asked how long the payment would take ) "I should give the casino some time" today I learn that I am supposed to be violating deposit rules that are never never never correct. The casino credited me € 70, I deposited € 170, to ask and call, no chance, staff simply left the chat! Next attempt, also no result, employee totally unfriendly, wanted to delete my account, should write an e-mail, I insisted on deletion due to fraud, all of a sudden everything went !!! Do I have chances to get my money back?
Automatic translation:
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4 years ago
Dear Marcel,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. I will contact the casino and ask for their standpoint. Please, could you clarify, if you have closed your account or it is still opened? I would like to also know, if you have completed verification (KYC) in the past. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello, nice to hear, I have submitted all the required documents to the casino ... After the incident, I immediately had my account closed by the casino to avoid further damage.
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4 years ago
Dear Marcel,
Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.
Cashpot Casino, please could you advise? Which deposit rule has been broken and how we should proceed now? Thank you in advance for your reply.
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4 years ago
Translation
Hello, since the terms and conditions are set up by predatory / fraudulent, I can not even tell you. The general terms and conditions state that the stake may not be increased by x10 (in my case that would not violate the guidelines, since 70x10 = 700)
The casino said "According to the finance department, the payout was canceled because they wagered more than 30% of the deposit."
Something like that is not allowed at all and fraud!
I'm considering turning the police on for massive predatory fraud!
I would like to have my € 600 prize paid out because I won it legally, without a bonus and with a lot of time and sweat!
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Automatic translation:
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4 years ago
We would like to ask the Cashpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
Hello, do you seriously believe that casino is reporting?
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Automatic translation:
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
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4 years ago
We’ve reopened this complaint as per the player’s request again. We would like to give this case another chance to get resolved even if the casino seems to be passive and not responsive to the complaint.
@Marcel, is there any update on your side?
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4 years ago
Translation
Hello dear casino guru team, no, I haven't heard from this casino anymore!
I would really like to have my fair and clean money won! I finally deposited money, which I didn't get back !!!!
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4 years ago
Cashpot Casino, please could you help us to resolve this unpleasant situation? Thank you in advance.
