HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,431Opened899Not solved4,824Solved11,440Rejected22,268
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction, good regulator

Black points: 146
Disputed amount: €1,200

No Account Casino - Player lost money due to a technical glitch.

No Account Casino
Safety Index:Very high Submitted: 13 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 178
Disputed amount: 5,500 ₴

HITLOTO Casino - Player’s withdrawal is delayed.

HITLOTO Casino
Safety Index:Very low Submitted: 13 Jan 2020
Unresolved Our verdict

No reaction policy, good regulator

Black points: 135
Disputed amount: $4,200

William Hill Casino - Player is having difficulties completing the KYC verification.

William Hill Casino
Safety Index:High Submitted: 12 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 516
Disputed amount: €3,500

WWin Casino - Player is concerned about fairness of poker software.

WWin Casino
Safety Index:Above average Submitted: 12 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 119
Disputed amount: A$700

Kaulana Casino - Player complains about technical issues.

Kaulana Casino
Safety Index:Very low Submitted: 08 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 100
Disputed amount: 1,000 ₴

HITLOTO Casino - Withdrawal difficulties.

HITLOTO Casino
Safety Index:Very low Submitted: 05 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 252
Disputed amount: 9,000 ₴

HITLOTO Casino - Player has a problem with verification.

HITLOTO Casino
Safety Index:Very low Submitted: 02 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

Black points: 801
Disputed amount: €6,559

14red Casino - Player’s winnings were confiscated.

14red Casino
Safety Index:Very low Submitted: 31 Dec 2019
Unresolved Our verdict

Insufficient evidence from casino

Black points: 133,337
Disputed amount: €600,000

Das Ist Casino - Difficulties withdrawing quite a big amount of money.

Das Ist Casino
Safety Index:Very low Submitted: 30 Dec 2019
Unresolved Our verdict

No reaction, passive regulator

Black points: 100
Disputed amount: 2,100 ₴

HITLOTO Casino - Extremely delayed payment.

HITLOTO Casino
Safety Index:Very low Submitted: 30 Dec 2019
Show more complaints (+10)
Showing 4,761 - 4,770 of 4,824 complaints
1...476 477 478...483
Go to pageof 483 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news