The player placed bets over 30% of his deposit, which is not in accordance with the casino’s T&Cs. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Nordicasino - Player is complaining about the maximum bet rule.
Black points: 879
Amount: €2,000
Nordicasino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Justified complaint
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Withdrawal canceled !!!
I deposited normally € 150, played with a very high stake and thus won € 2000 .. I wanted to pay this out after 4 days, I was called and I was told that I had not read the terms and conditions ^^ okkeee ...
Reason: my stake must not be higher than 30% of my credit.
This is a joke ...
Automatic translation:
Public
Public
4 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. We consider this rule to be unfair, especially when it is used against players as a reason to decline withdrawals. I will contact the casino regarding this issue; hopefully I will be able to help you.
Best regards,
Kristina
Public
Public
4 years ago
We would like to ask Nordicasino to comment on this case. We are aware, that this rule is stated in the casino's General T&Cs, but we consider it to be unfair, so we would like to give this case a chance to be resolved.
Public
Public
4 years ago
Translation
Above all, this was only communicated to me by phone .. and you can't speak of friendliness there either .. thanks for taking care of this case.
Edited
Automatic translation:
Public
Public
4 years ago
We would like to ask Nordicasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
4 years ago
Translation
Okay, probably nothing will come of it.
Edited
Automatic translation:
Public
Public
4 years ago
Hello Andreas,
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
