HomeComplaintsNordicasino - Player is complaining about the maximum bet rule.

Nordicasino - Player is complaining about the maximum bet rule.

Black points: 879

Amount: €2,000

Nordicasino
Safety Index:Very low
Submitted: 24 Jan 2020 | Unresolved : 20 Feb 2020
Unresolved Our verdict

Justified complaint

UNRESOLVED

Case summary

4 years ago

The player placed bets over 30% of his deposit, which is not in accordance with the casino’s T&Cs. We closed the complaint as ‘unresolved’ because the casino failed to reply.

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4 years ago
Translation

Withdrawal canceled !!!

I deposited normally € 150, played with a very high stake and thus won € 2000 .. I wanted to pay this out after 4 days, I was called and I was told that I had not read the terms and conditions ^^ okkeee ...

Reason: my stake must not be higher than 30% of my credit.

This is a joke ...

Automatic translation:
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4 years ago

Dear Andreas,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. We consider this rule to be unfair, especially when it is used against players as a reason to decline withdrawals. I will contact the casino regarding this issue; hopefully I will be able to help you.

Best regards,

Kristina

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4 years ago
Translation

Thank you very much kristina

Edited
Automatic translation:
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4 years ago

We would like to ask Nordicasino to comment on this case. We are aware, that this rule is stated in the casino's General T&Cs, but we consider it to be unfair, so we would like to give this case a chance to be resolved.

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4 years ago
Translation

Above all, this was only communicated to me by phone .. and you can't speak of friendliness there either .. thanks for taking care of this case.

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4 years ago

We would like to ask Nordicasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago
Translation

Okay, probably nothing will come of it.

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4 years ago

Hello Andreas,

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

 

The casino can reopen this complaint anytime.

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