HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,507Opened897Unresolved5,259Resolved12,732Rejected21,619
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Amonbet Casino - Player's winnings were capped.

Closed Submitted: 19 Dec 2025
Disputed amount: €800
Safety Index 2.2 Very low
Our verdict Player stopped responding

ZARbet Casino - Player struggles to complete KYC verification.

Closed Submitted: 19 Dec 2025
Disputed amount: R800
Safety Index 8.3 High
Our verdict Partially resolved

MrWest Casino - Player's account has not been closed.

Resolved Submitted: 19 Dec 2025
Black points: 1,071
Disputed amount: £800
Safety Index 6.2 Below average
Our verdict No reaction policy

CoinBets777 Casino - Player’s withdrawal is delayed.

Unresolved Submitted: 18 Dec 2025
Black points: 46
Disputed amount: A$500
Safety Index 3.9 Low
Our verdict Player stopped responding

Holy Luck Casino - Player struggles to close his account.

Closed Submitted: 18 Dec 2025
Disputed amount: 30,000 kr
Safety Index 3.3 Very low
Our verdict Player stopped responding

MyStake Casino - Player reports game freeze and lost winnings.

Closed Submitted: 18 Dec 2025
Disputed amount: £1,740
Safety Index 9.7 Very high
Our verdict Player stopped responding

Betista Casino - Player struggles with withdrawal attempts.

Closed Submitted: 18 Dec 2025
Disputed amount: FJ$1
Safety Index 7.3 Above average
Our verdict Case closed

Morospin Casino - Player’s large payouts are delayed.

Resolved Submitted: 18 Dec 2025
Disputed amount: 24,000 zł
Safety Index 7.9 Above average
Our verdict Player stopped responding

MrPunter Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 18 Dec 2025
Disputed amount: €400
Safety Index 8.1 High
Our verdict Case closed

WishWin Casino - Player's KYC verification is delayed.

Resolved Submitted: 18 Dec 2025
Disputed amount: €5,685
Safety Index 8.5 High
Show more complaints (+10)
Showing 6,281 - 6,290 of 40,507 complaints
1...628 629 630...4,051
Go to pageof 4,051 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.