GrandWin Casino - Player's withdrawal request is delayed and unresponsive.

Hello

Sigh

I am a loyal costumer of them ( and their company New Era by sister casinos)

After 12 attempts:

They refuse answer me via live chat .

They refuse me answer my emails.

And this since 6 days.

Normally they answer immediately so i know there is something wrong.

Technical problems or a trick of treatment. I guess number 2.

I send them all the proves via screenshots.

The issue: I have 35€. In account. Avaible for WITHDRAWEL. ( Deposit mount is wagered 5x)

When i ask a WITHDRAWE Request, its return to my account ( after 15 minutes ) WITHOUT information about REJECT or Canceled.

Not 1 time, but 25 attemps. Really frustrating. Never saw this. Normally you get status 'rejected ' then but they handle as nothings happen.

Its strange because in the past i did normal WITHDRAWELS here ( always little amount)

I read also a lot complaints about this casino, but Okay, this happens with all company's.

Ok, its only 35€ but due my muscles disease its stress for me and its not the first time i am victem of scam casinos.

Help me.

Contact them fast. Thats all i ask.

I want the fast my 35€.

I will Share you 1 example because i am so tired and my phone has 500 screenshots, also from other problems with other casinos.

Kind regards

[Redacted]

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Dear PL_User2025,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila