Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
GrandWin Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. GrandWin Casino achieved an Above average Safety Index of 6.8. It is a solid choice for players who care about fairness and safety. Read our GrandWin Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – GrandWin Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of GrandWin Casino, we read and assessed Terms and Conditions of GrandWin Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
GrandWin Casino is a medium-sized online casino based on our estimates or collected information. This casino has a low value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, GrandWin Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, GrandWin Casino has achieved a Safety Index of 6.8, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: As far as we are aware, GrandWin Casino is interconnected with 1 other online casino. The Safety Index of GrandWin Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of GrandWin Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of GrandWin Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
GrandWin Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 250 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
GrandWin Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 5 reviews, but have only received 3 player reviews of GrandWin Casino so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of GrandWin Casino
GrandWin Casino is in the ownership of Next Global Era Limited and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
GrandWin Casino holds a gambling license in Comoros issued by Anjouan Gaming.
Withdrawal limits, win limits, and payment method options
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 5,000 per week
EUR 100,000 daily net win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at GrandWin Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
German
24/7
German
24/7
Italian
24/7
French
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at GrandWin Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of GrandWin Casino as good.
Casino games and slots available at GrandWin Casino
GrandWin Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 69 providers. This includes NetEnt, Novomatic, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Betgames, Smartsoft Gaming, Bluberi Gaming, Swintt, InBet Games, Lucky Streak, Amigo Gaming, BF Games, G Games, Aviatrix, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Bragg Gaming, Mascot Gaming, Vivo Gaming, Onlyplay, Givme Games, PG Soft (Pocket Games Soft), Atomic Slot Lab, Leap Gaming, Octoplay, Fugaso, Felix Gaming, Skywind Group, Stakelogic, King Show Games, Fazi, Esa Gaming, 3 Oaks Gaming, Gamzix, Kalamba Games, Golden Hero, EURASIAN (EA) Gaming, Hacksaw Gaming, Ruby Play, Asia Gaming, Playnetic.
Bonuses and codes offered by GrandWin Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 4 bonuses from GrandWin Casino in our database, which include:
125% up to $300 and 50 extra spins
50% up to $300 and up to 25 extra spins
50% up to $300 and 25 extra spins
100% up to $300 and 50 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
Next Global Era Limited
Established
2023
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of GrandWin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Low win limit: €100,000 / day (net win)
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
This is a place to share experience with GrandWin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Lots of negative experiences: When I made my first withdrawal, I was told that I had to wager the deposited amount five times, even if it wasn't bonus money. For my second payment, they said that if the payment is made within 1 month, 8% will be deducted from the second payment. The payout was very slow. I requested to have my account blocked, and they said it was not possible within 91 days. I waited for 91 days. I tried to block my account again but nothing happened. I have been asking for it for 3 weeks in vain and I have been writing them an email every day for 10 days. If I don't close my account and log in within 6 months, they will deduct money. They are disgusting. I wouldn't recommend them to anyone.
Rengeteg negatív élmény: Első kifizetésnél közölték hogy a befizetett összeget ötször meg kell forgatnom akkor is ha nem bónuszpénz. Második kifizetésemnél azt írták hogy 1 hónapon belüli kifizetés esetén a második kifizetésre 8százalékot levonnak. A kifizetés nagyon lassú volt. Kértem fiókom zárolását amire azt írták 91napon belül nem lehet. Megvártam a 91napot. Kertem ismét a fiókom zárolását de nem történt semmi. 3 hete hiába kérem abból 10napja minden nap emailt írok nekik. Ha fiókomat nem zarolom és nem jelentkezek be 6hónapon belül akkor pénzt is vonnak le Undorítóak. Nem ajanlom senkinek se.
None
Nincs
I can't lock my account. I've been asking them for 3 weeks and they haven't done it.
Nem tudom a fiókomat zárolni. Hiába kérem őket 3 hete nem csinalják
I have a grandwin account for over a year . Deposited plenty, never withdrew . I had asked about 2 months for a timeout , and never got a reply . Anyway, I deposited money Saturday and won money, and then won money again Sunday. So I withdrew €550 Sunday night . Monday, I went to login again to see if the withdrawal was gone through, and I was locked out. So they had never replied to any email, and still haven’t , but locked me out once I won money and withdrew it. I went on live chat today to ask is the money withdrawn and they said it’s still pending . I said I can’t login and they asked why? They didn’t know my account was put on a time out. I asked when it will be processed , they said they don’t know . Allowed deposit any money I want at any time , including €100 Saturday but locked me out once I had a pending withdrawal and won’t reply to any emails. Scam site .
Won’t let me withdraw and locked me out of account
Unfortunately I have had to beg them to close my account or even just put a limit on it . They respond through email then don’t do anything about it . If you have a gambling problem this is absolutely not the site for you . They couldn’t care less and do not follow any type of responsible gambling rules . Even a limit would have helped . But they truly won’t help with any of it . I hope no one with gambling problems find this casino
Poor responsible gambling response
Poor customer service
Discussion
GrandWin Casino discussion
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