GrandWin Casino Review

The player from Canada had complained about unfulfilled withdrawal requests. Despite several inquiries to customer service, she had not been able to receive a timeline for her withdrawal process. We had reached out to the player for more information and extended the complaint review period by 7 days. However, due to the player's lack of response to our messages and questions, we had to reject the case as we couldn't proceed with any further investigation or provide potential solutions.

The player from Portugal had had a pending withdrawal request at GrandWin Casino since November 28. Despite having provided the necessary documents and having had their identity validated, their request had remained unprocessed. The player had sent multiple emails to the finance department, but had received no response. After two weeks of waiting and multiple interactions with the casino's chat service, the player had been informed by the finance department that their withdrawal had been processed. However, due to a technical error, the withdrawal had been cancelled and the player had been advised to submit a new request. Eventually, the player had opted for a bank transfer and after providing proof of their bank account, they had received their winnings. The case had been successfully resolved and the player had received their funds.

The player from Spain has been waiting for 9 days for their withdrawal, initially requested on September 25th. All documents have been submitted and approved. The casino's 24-hour chat support attributed the delay to high withdrawal traffic. The issue has been resolved successfully.

The player from Spain deposited 25 euros into the casino, but the money did not reflect in their casino account, nor was it returned to their savings account. Despite contacting the casino about the issue, the player has not received any useful information about the missing deposit after 20 days. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain had reported a delay in his withdrawal process from an online casino. Despite having his documents approved, his withdrawal had remained pending for over 15 days without any communication from the casino. After he reached out to the complaints team, the casino approved his withdrawal and he confirmed the receipt of his funds. The issue was then marked as resolved by the complaints team.

The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. Despite the player's concern over the delay and his inability to access his account, the casino had not requested any verification documents from him. The player had reported feeling ignored by the casino, as they had not been responding to his queries. We had attempted to contact the player for further information, but had not received any response. Consequently, we were unable to investigate the matter further and had rejected the complaint.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Spain had his account blocked by an online casino due to suspicions of multiple account creation. The issue had arisen after he attempted to make a withdrawal and provided the necessary documents. The player had denied having multiple accounts and had expressed frustration at the casino's lack of communication. After the player provided the correct casino for contact, we had reached out to the casino for clarification. Eventually, the casino had reopened the player's account and the withdrawal process was initiated. The casino confirmed that the player's withdrawal request had been cancelled due to incorrect payment information, after which the player had continued to play without a pending withdrawal request. The player had confirmed this information and expressed satisfaction with the resolution, leading us to close the complaint as resolved.

The player from Spain had been waiting for over 14 days for his withdrawal to be processed. He claimed that the casino had accused him of breaching the bonus rules by placing high then low bets, hence they canceled his withdrawal. The casino confirmed this claim, stating that the player had breached their terms and conditions by exceeding the maximum bet limit while using a bonus. We found that the player had indeed violated the maximum bet rule multiple times, which was against the casino's bonus terms and conditions. Therefore, we had to reject the player's complaint.

The player from Spain deposited 350€ on the casino's website, but it appears as a failed deposit despite the amount being deducted from his bank. Customer service hasn't provided a solution. The complaint was closed as the player stopped responding.