The player from India successfully completed the wagering requirements for a bonus and had a pending withdrawal of 1210 USDT. However, after submitting his KYC documents, his account became restricted due to a technical issue, and he has not received his winnings while being told there is no deadline for resolution.
LetsLucky Casino - Player's account is restricted with a delayed withdrawal.
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6d 22h 58m 17s
LetsLucky Casino
Safety Index:Above averageCase summary
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23 hours ago
I deposited 20 USDT (crypto) and claimed 600% bonus. I completed all the required 40X wagering very carefully without crossing Max bet limit of 5 USDT and after meeting all the wagering requirements, I received 1210.48 USDT in my wallet. I played only 7 slots and have completed the wagering. Then I requested withdrawal of 1210 USDT and submitted my KYC documents as per support team instructions. My account became verified within few minutes. After submitting the withdrawal of 1210 USDT, today I got popup that my account is restricted and deposit,betting also restricted. I have pending withdrawal of 1210 USDT still not received. The reason given for account closure is the technical issue and account can't be reopened. In asked the deadline for receiving my withdrawal and account reopening, I was told that there is no deadline and just keep waiting. I am ok if they restricted my account for technical reason but I need my withdrawal which is not processed since 21/03/ 2026. Since withdrawal using crypto are processed instantly as mentioned, I am now worried about my unpaid winnings.
Disputed amount: 1210 USDT
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 hours ago
Dear svn130893,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- What verification documents have you submitted before you lost access to the account?
- What specific reasons were given for the technical issue that led to your account being restricted?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
