LetsLucky Casino Review

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino's initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player's account. The complaint was then marked as 'resolved'.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he's repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

The player from Norway had claimed that their Casino account was disabled immediately after they made a withdrawal request following their win on a slot game. Despite having provided various requested verification photos, the account had remained disabled for a week without any updates. The casino had responded by stating that they occasionally requested additional checks to ensure compliance with their terms and conditions. They confirmed that they had processed the player's winnings of 1400 EUR and decided not to reopen the player's account. The player later confirmed the receipt of their winnings, which led us to mark the complaint as 'resolved'.

The player from Switzerland had experienced delays on two withdrawal requests totaling 2,500 units, despite the maximum wait time of 24 hours. His account had also been blocked due to the payment delays. We had advised the player that withdrawal processing could take up to 14 days and urged him to be patient. Later, the player confirmed that his issue had been resolved. Therefore, we had marked the complaint as 'resolved' in our system.

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino's bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino's terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player's account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino's decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.