Vegas Hero Casino - Player's account is closed and withdrawal is delayed.

Hello this is the second time I send you a complaint about this casino.

First time you said that you cannot help because I played live sports.

I would to mention that this casino didnt tell me why my account is closed. Also asked for me to send them my bank details to complete the withdrawal. I did but nothing happened. Moreover they don't even reply to my emails.

Isn't that a scam behaviour?

In my opinion this is unacceptable regardless if I played sports or casino.

Thank you for your time.

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Dear Nikosav,

Thank you very much for submitting your complaint.

I’m sorry to hear about your experience and the lack of communication from the casino regarding your account closure and withdrawal.

To better understand your situation and determine how we can assist you, I would like to ask you a few additional questions:

• When was your account closed, and were you given any reason at all (even a general one)?
• When was the last time you contacted the casino, and have you received any response since then?
• Could you clarify whether your balance consists of real money, bonus winnings, or a combination of both?

Please note that while complaints related to sports betting are outside our standard scope, the situation you describe regarding account closure, lack of communication, and unpaid balance is something we would like to review more closely.

If you have any relevant communication with the casino, please feel free to upload it here or forward it to petronela.k@casino.guru so we can examine it in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Ο λογαριασμός μου έκλεισε περίπου στις 25 Ιανουαρίου. Δεν μου δόθηκε καμία εξήγηση για το κλείσιμο του λογαριασμού μου. Τελευταία φορά μου έστειλαν email στις 17 Φεβρουαρίου στο οποίο μου ζητούσαν να του στείλω την ταυτότητα μου και μια selfie. Ενώ εγώ τα έστειλα, δεν μου απάντησαν ποτέ ξανά.

Δεν έχω πάρει κανένα μπόνους.

Μου κρατάνε τα χρήματα μου χωρίς καμία εξήγηση και χωρίς καμία απάντηση. Αυτό είναι απάτη!