Verde Casino - Player’s account is closed; funds are confiscated.

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Casino has blocked my account and is refusing to pay my balance (€600).

All my KYC documents have been fully verified and approved. The casino itself confirmed that my verification process is complete.

After that, they suddenly claimed a "rule violation" without clearly explaining what rule was broken. The only issue mentioned earlier was a minor date of birth mismatch, which was already clarified with official documents.

Despite successful verification, they are now refusing to process my withdrawal and are attempting to void my entire balance, offering only €50 instead.

I believe this is unfair and unjustified. There is no valid reason to confiscate my funds after full identity verification.

I request that the casino processes my full withdrawal of €600 immediat

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Dear Silver3939,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In order for us to better understand the situation and proceed with the investigation, I would like to ask you a few questions:

• When exactly was your account blocked?
• Have you received any official communication from the casino explaining the alleged "rule violation"? If yes, could you please share the exact wording?
• You mentioned a date of birth mismatch — could you clarify what the issue was and how it was resolved?
• Could you please confirm whether the €50 offered has already been credited or withdrawn?

If you have any relevant communication with the casino (emails, chat transcripts, screenshots), please feel free to share them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela