Wildsino Casino - Player's withdrawal request is delayed.

Hello I made a comlplaint before it was rejected but it was to long i had a talk with the casino and they are paying me.

Fani (Wildsino)

17 Feb 2026, 11:48 EET

Dear Denis,

 

Thank you for contacting us.

 

Following your complaint, we have reviewed your file. Please be informed that while your account remains closed, we are prepared to facilitate the withdrawal of your remaining balance once your identity and payment methods have been fully verified.

 

To proceed with this one-time settlement, our KYC department requires you to provide the following documentation:

 

-Identification: A high-quality photo of your valid ID (Passport, Driver’s License, or National ID).

 

-Selfie: A clear photo of you.

 

-Transaction History (Credit Card): Proof of ownership and transaction history for the card ending in CC540672**4727 for the month of May.

 

-Transaction History (MiFinity): A statement or screenshot of your MiFinity account activity covering the period from May 23 to June 23.

 

-Selfie with ID (AOS): A secondary verification selfie as per our security standards holding the front side of your id document and behind you to be seemed the first page of our casino site.

 

Please send these documents directly to our specialized team at kyc@wildsino.com.

 

Once these documents are received and successfully verified, our Financial Department will be able to process the remaining balance to you. We appreciate your cooperation in finalizing this matter.

 

Kind regards,

Wildsino Team

I provided all the documents 1 week ago and no reaction

I would like to ask the representee to check.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DonerDenis88,

Thank you very much for submitting your complaint.

I’m sorry to hear that you have not received any response from the casino after submitting all the requested documents.

It is a positive sign that the casino has agreed to process your remaining balance after verification. However, to better understand the current situation, I would like to ask you a few additional questions:

• Could you please confirm the exact date when you submitted all the requested documents to the KYC department?
• Did you receive any confirmation from the casino that your documents were received successfully?

If you have any email communication or confirmation from the casino, please feel free to upload it here or forward it to petronela.k@casino.guru so we can review it as well.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela