Spins House Casino - Player warns about delayed winnings.

Please do not use this casino. Very poor, don’t pay winnings and find ways to cancel withdrawals using silly T&C. Please stick to a casino that is at least licensed

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RKG2000,

Thank you very much for submitting your complaint.

I’m sorry to hear about your experience and the frustration caused by the confiscation of your winnings.

From the information provided, the casino claims that your withdrawal was denied due to "irregular gameplay," specifically stating that some of your bets exceeded 30% of your deposit. To better understand the situation and assess whether this action was justified, I would like to ask you a few additional questions:

• Did you activate any bonus when making your deposit, or were you playing with real money only?
• Do you have a full game history or transaction history that you could share with us?
• Did the casino provide you with any additional explanation or specific evidence besides what you have already shared?

If you have any supporting documents, screenshots, or communication with the casino, please feel free to upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela