The player from the Netherlands faces difficulties withdrawing money from Instant Casino due to a request for documentation regarding temporary Klarna One-Time Virtual Cards, which he cannot provide. Despite submitting an official bank statement and Klarna profile screenshot, the casino continues to send automated responses for information that does not exist.
Instant Casino - Player's withdrawal is being obstructed.
Opened
Current status
Waiting for player to reply
6d 22h 11m 31s
Instant Casino
Safety Index:LowCase summary
Discussion
Public
Public
yesterday
Instant Casino is blocking my withdrawal by requesting documentation for Klarna One-Time Virtual Cards (ending in 9241 and 6091) that is technically impossible to provide.These are temporary virtual cards that Klarna deletesimmediately after use. They are not visible in the app anymore and Klarna does not include virtual card numbers on their official PDF statements.I have provided my official ING Bank Statement(PDF) showing the payment to Klarna and my Klarna Profile screenshot with my full name. The casino keeps sending automated responses asking for a PDF or screenshot with the card number, which technically does not exist for this payment method. They are obstructing my withdrawal
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear Achie1345,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you are experiencing with your withdrawal and the repeated requests for documents that may not be possible to provide.
To better understand your case and assess the situation, I would like to ask you a few additional questions:
- When did you first submit your withdrawal request?
- Have you completed the full KYC verification process aside from the Klarna-related documents?
- Have you contacted Klarna support to ask whether they can provide any official confirmation or document explaining that such card details are not available?
It would also be very helpful if you could provide any relevant communication with the casino or Klarna. You can upload it directly here or forward it to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
