CoinBets777 Casino - Player’s winnings haven’t been received yet.

I claimed a bonus that was you receive a $200 free in chips if you deposit at least $25. The kicker of course is a $7000 playthrough requirement and cannot withdraw more than the $200 plus what you deposited. I fulfilled my playthrough and had > $200 + my deposit amount. Awesome right! NO every time I try and withdraw I get the same generic error message. Their online chat is very unresponsive and basically reply sporadically to try again stating "system updates" or "technical problems". I read another users review and his experience read pretty much identical to mine. I will continue to attempt to get the funds I'm owed but glad I know about this site because I'll always check before playing any other site.

Dear darbski19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear darbski19,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear darbski19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.