HomeComplaintsCobraSpins Casino - Player’s withdrawal has been delayed.

CobraSpins Casino - Player’s withdrawal has been delayed.

Amount: £250

CobraSpins Casino
Safety Index:Very low
Submitted: 03 Oct 2021 | Case closed : 19 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from UK is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I am still waiting to receive my withdrawal.. cobraspins are claiming my withdrawal has been processed yet im still waiting for it to arrive.. it has been 9days.. a BACs payment takes 3days after approval!

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3 years ago

Dear Caitriona,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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3 years ago

Dear Caitriona,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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