The player from UK is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
I am still waiting to receive my withdrawal.. cobraspins are claiming my withdrawal has been processed yet im still waiting for it to arrive.. it has been 9days.. a BACs payment takes 3days after approval!
Dear Caitriona,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina