HomeComplaintsClassy Slots Casino - Uncertain technical problem.

Classy Slots Casino - Uncertain technical problem.

Amount: €79

Classy Slots Casino
Safety Index:Very low
Submitted: 23 Nov 2019 | Case closed : 16 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Lisa, a player from Germany, experienced a technical difficulty in the Classy Slots Casino and also expressed her dissatisfaction with the casino support.

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5 years ago
Translation

It is not a high amount, but a joke for days there is a technical problem that is not resolved by the casino I will tell everyone else and when asked my paid-in money back is not synonymous responds I have hours with the casino out and her discussed without success was partially treated by the agents still inhumane and got made impudent! This casino is the last !!!

Automatic translation:
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4 years ago

Hello, Lisa.

 

Thank you very much for submitting your complaint. We are sorry to hear about your situation. As you can find on our website, this casino has a very bad rating on our website and we do not recommend players to choose this casino. That’s not a valid excuse of the casino’s behavior, just a bit of an explanation, as issues like this are far less likely to occur when playing at a reputable casino. Could you tell us what exactly happened in your case, please?

 

Best regards, Jozef

 

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4 years ago

Dear Lisa,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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