Chips.gg Casino - Player’s withdrawal has been delayed due to email verification.

So a few days ago I made an account on this site cause they were giving free bonus for new users. While signing up I accidentally gave a wrong email address which I didn't knew at that time cause they don't have any verification on signing up. So now that I want to withdraw my money, I just can't cause I need to verify that Gmail. They don't need verification on deposit. So it's the issue I don't have that Gmail nor I remember the gmail completely while singing up. Now that I want them to change the email, they just keep ignoring me. I have a balance of 148$ and it is stuck since 2 weeks now and the support is dead both on site and kn discord server. Although I am able to login into the account with the username and password and 2FA.

Dear noobiplez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please explain in more detail whose email address you used when registering for this account? Is this some random address or does it belong to someone you know? Or did you make a typo and your correct email address is very similar to the one you used for registration?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Actually, I was typing my email but due to some mistakes from my side I entered a wrong email that I really cannot remember. But I did not know I made a mistake because they don't have any type of email verification system while signing up. Now that I want to change it, I just cannot because it needs the current email to change it to a new email. Although I am able to login with the username and password. I asked the support several times about this but no reply

Can I expect any reply soon or it is gonna take some more time?

When you go to your profile, you should be able to see the email address you submitted during registration. Go to "Security" settings - "Reset Email" and please send me the screenshot with the email address clearly visible. You can send it directly here in the thread (I will set the picture as private) or to my email address veronika.l@casino.guru.

Could you please advise if you submitted any identity documents for verification? Have you submitted your ID, proof of address, and proof of payment? If you have, could you please confirm if your account is fully verified?

No, I haven't but I can definitely do them without an issue. But the main issue is, for withdraw you don't need to be verified with documents, but you have to verify your email you used during sighing up. That I don't remember, I told the site support to change my email, I have everything in my hands from password to 2FA but they still not helping be any bit. I don't know why they are not letting me change my email

Please try to contact the site directly to help me resolve this issue otherwise I don't see any other way

I'm sorry, but we are unable to help you. When registering at a casino, it is necessary for players to provide accurate and correct information. Submitting a random email address that does not belong to you and that you don't even remember is strictly against the casino's Terms and Conditions.

Providing true personal information is important because it ensures that your identity can be verified, your transactions can be processed correctly, and your account can be securely managed. Inaccurate information can lead to issues with account verification, withdrawal processing, and customer support.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with this or any other casino in the future.