The player from Portugal was unable to withdraw his remaining balance of approximately 1300USDT from Chips.gg. The casino had claimed that some of his bets were 'value bets' and had requested that he wager about 6k USDT before he could make further withdrawals. No evidence of 'value betting' or KYC request had been provided by the casino. The player also stated that he used no bonuses and that all bets were placed on the sportsbook. However, we were unable to assist as our expertise was limited to online casino-related issues and did not extend to sports betting. We advised the player to seek help from websites that specialize in sports betting issues and offered to provide a list of such websites.
Chips.gg Casino - Player's funds are limited due to 'value bets'.
Amount: 1,300 ₮
Chips.gg Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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9 months ago
Chips.gg claims I made a ton of "value bets" and have only allowed me to withdraw 750USDT of my balance. There are still around 1300USDT left and they say I would need to 10X in turnover because some of the bets were "value bets" as they claim.
In this case, I was trying to withdraw another 600USDT and they say I would have to wager about 6k USDT to proceed.
So far, no evidence of "value betting" was given, no KYC was asked, there was just a cap imposed on my withdraw limit.
Live support agent says he will get back to me when he gets answers from the sportsbook team.
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9 months ago
Dear fragoso21,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chips.gg Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please describe the gameplay that led to the winnings in your own words? (games played, bet amounts, other particular details)
- Do I understand correctly you gambled with your deposited funds without the help of any bonus money?
- If you have the correspondence between you and the casino saved, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Hey,
all of the bets were placed on sportsbook;
no bonuses were ever used;
correspondence was through live chat only;
Also, I just recieved a message from live chat saying the sportsbook team won't share which bets placed my account under suspicion.
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9 months ago
Thank you for your reply, fragoso21. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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9 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
