CBet Casino - Player struggles to withdraw winnings.

I have never had any issues depositing or withdrawing money on this platform. However, tonight, after making a bit of money, I'm unable to withdraw it. I didn't use any sort of bonus, and I'm not sure whether it's a site malfunction, but from what I've read, many others seem to be having the same problem as I am. The support at cbet hasn't responded to me either. I'm not sure if it's due to the time or some other issue. But, I need to withdraw the money urgently. The total money deposited has been 72,000 ars, which has been wagered more than three times the total amount as stated on the site. The only question I have is whether I have exceeded the monthly amount for withdrawing money, which I highly doubt. I hope you can help me.

Here is what I see

Dear francotacca3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you bee advise why you can't withdraw your funds?
• Do I understand correctly that no bonus has been activated when placing your last deposit?

You are correct in noting that we have received several similar complaints in recent days. We are hopeful that the casino will address this issue promptly.

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately there is no solution as such. I have simply spoken to support and they have basically told me that I have to bet the money that appears there. Luckily I did it and then I was able to withdraw without problems, but it doesn't seem fair to me anyway. They can close the case if they want. If you have a casino to recommend to me in the style of cbet but more fair and reliable, I would appreciate it. Good afternoon

Thank you very much, francotacca3, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. In recent days, we have received numerous similar complaints from users in Latin America regarding the identical issue with this particular casino. However, I would like to warn you that it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear francotacca3,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible, but I have to warn you that this is a casino that hasn't been responding to the complaints for a while.

Now I would like to invite a CBet Casino representative to join this conversation and participate in resolving this complaint.

Dear CBet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear francotacca3,

I have tried to contact the casino repeatedly but had no success. I am afraid, there is not much that can be done without cooperation from the casino's side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru